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Useful information

Helpful links

We all need a helping hand from time to time and these organisations can provide useful information and guidance on pension related matters.

If you have a question about the Scheme or your benefits in particular, take a look on our website, or the Portal, to see if you can find the answer. Alternatively, contact the administration team using the details below.

0800 731 1919 or
+44 (0)203 023 3420
if calling from abroad

BT Pension Scheme
SR43 4AD*

* Please include your name, date of birth and Unique Pension Reference Number in your letter.

Remember to have your Unique Pension Reference Number or National Insurance number to hand when you get in touch.

You can now contact the administration team using the ‘Contact us’ facility on the BTPS Portal.

SFGB logo

The Single Financial Guidance Body (SFGB) creates one organisation from the three existing providers of government-sponsored financial guidance:

The Money Advice Service provides information on personal finance, including pensions.

The Pensions Advisory Service provides free and impartial guidance on pensions.

0800 011 3797 or
+44 207 932 5780
if calling from abroad

Pension Wise provides free guidance on defined contribution (DC) benefits. If you have AVCs, this service may prove very helpful. Eligibility for guidance from Pension Wise starts at age 50.

0800 138 3944 or
+44 203 733 3495
if calling from abroad logo

For information about State Pension benefits please visit:

If you’ve lost touch with pension schemes from previous employers, The Pensions Tracing Service can help you track them down. Find out more at:

For further tax information, please contact HMRC:

0300 200 3300 or
+44 135 535 9022
if calling from abroad

Unbiased logo

Need financial advice?

We recommend you only take advice about your pension from an Independent Financial Adviser, regulated by the Financial Conduct Authority. To find a financial adviser go to:

This Newsletter is for information purposes only. Your benefits within the Scheme are based on the Scheme Rules. In the event of any discrepancy between any information provided to you in this Newsletter and Scheme Rules, the Scheme Rules will prevail.