Useful information
If you have a question about the Scheme or your benefits in particular, take a look on our website, or the online portal, to see if you can find the answer. Alternatively, contact Member Support using the details below.
0800 731 1919 (Available Monday to Friday, 8.30am to 5pm)
or if calling from abroad +44 203 023 3420.
BT Pension Scheme
Sunderland
SR43 4AD*
* Please include your name, date of birth and Unique Pension Reference Number in your letter
Remember to have your Unique Pension Reference Number or National Insurance Number to hand when you get in touch.
You can now contact us using the ‘Contact us’ facility on the BTPS Portal.
Helpful links
We all need a helping hand from time to time and these organisations can provide useful information and guidance on pension related matters.
The Money & Pensions Service brings together three respected financial guidance bodies: the Money Advice Service, The Pensions Advisory Service and Pension Wise.
The Pensions Advisory Service provides free and impartial guidance on pensions.
pensionsadvisoryservice.org.uk
0800 011 3797 (or if calling from abroad +44 207 932 5780)
Pension Wise provides free guidance on defined contribution (DC) benefits. If you have AVCs, this service may prove very helpful. Eligibility for guidance from Pension Wise starts at age 50.
0800 138 3944 (or if calling from abroad +44 203 733 3495)
For information about State Pension benefits please visit:
If you’ve lost touch with pension schemes from previous employers, The Pensions Tracing Service can help you track them down. Find out more at:
For further tax information, please contact HMRC:
0300 200 3300 (or if calling from abroad +44 135 535 9022)
Need financial advice?
We recommend you only take advice about your pension from an Independent Financial Adviser, regulated by the Financial Conduct Authority. To find a financial adviser go to the retirement adviser directory on the Money Advice Service website at
This Newsletter is for information purposes only. Your benefits within the Scheme are based on the Scheme Rules. In the event of any discrepancy between any information provided to you in this Newsletter and Scheme Rules, the Scheme Rules will take precedence.