Change status

4. Keeping in touch

It’s very important that you let us know if you change address. If we can’t get in touch with you, we might not be able to pay your pension on time. Please make sure that we hold your personal email details, not a work email address. We ask for this so that if you were to leave BT, or any other employer, we are still able to get in touch with you.

You can update your personal information by logging onto the online portal at or you can give us a call by using the number shown here.